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FAQ


Commonly Asked Questions 
 
How long will my coaching sessions last? 
Coaching sessions are not usually less than 30 minutes or no longer than 90 minutes.  It is tailored to each client.  Typically the session will go for 45 min like this: 
5 to 10 minutes at the beginning to catch up and go over what we talked about in our last session and congratulate you on the progress that you have made; 
the remainder of time is to work on current challenges that will move you closer to your goals; and, 
saving 5 to 10 minutes at the end to go over what you would like to work on until our next session. 
 
How often will I need a coaching session? 
All sessions are conducted over the phone or Internet as arranged.  In addition, you will have access to me through email while in the coaching process.  Emails are answered throughout each day, so depending on volume, you will get a response before 3:00 pm Pacific Standard Time each day; one email response each day only. 
Session starts precisely when scheduled.  Any delay or having to call back or reschedule will be covered later. 
Coaching sessions are very personal. Typically we would not have more than one session per week and no less than one session every two weeks.  Sessions can be a one-off or go on for months.  Again, it is personal and as long as progress is being made, sessions are valuable.  However; if a session becomes less productive, a break may be required to restart and refocus your goals.  At the end of each session an appointment is made for the next session.  Some prefer to make the session the same time every week for three weeks then one week off. 
What is your payment and charging policy? 
At the moment, I am full with paying clients; however, at this time, I am taking on a number of pro bono clients.  I will only work with these clients for a short period of time to give back all that I have been given.  In return I would like a testimonial from you to use in my marketing. 
Scholarships are available for people requiring coaching and may not be able to afford it.  For full details on scholarships, please contact me directly to plead your case. 
Payment can be made on a per session basis ($100.00) or for a group of sessions ($275.00).  Most clients prefer to pay for a group of sessions (one month, 3 one hour sessions) so as to not interrupt the coaching process. 
Payments can be made by email or if prearranged invoicing, whichever is most convenient for you.  You could also send a personal check.  If payment is slow or not received for any reason, in or out of the client’s control, the session will need to be rescheduled until payment is received.  No sessions will take place until full payment is received. 
 
What happens if I’m late, miss a session altogether, or have to cancel because of unforeseen circumstances? 
If you are late answering the phone or not ready to begin at the start of your appointment: All sessions will end on time as there are other clients that need to have their session start.  There will be no discount for shortened sessions.   
If you need to reschedule:  Charges for missed appointment, no notice at all, one half-session fee. Notice must be given 24 hours in advance for all rescheduling without charges.  If this is not possible then you are allowed to move one appointment once in every ten sessions without being charged. All other session of short notice or no notice rescheduling will be charges one half-session fee. 
If I must reschedule on short notice (less than 24 hours notice) I will make up the session at a later date and provide one additional session at no charge. 
 
NOTE: 
Clients using abusive language will not be tolerated.  Clients will be warned about their language and if it persists the session will be terminated.  If abusive language continues, I have found that it is best if the coaching be put on hold until such time as the issue causing the abusive language can be resolved. 
 

 

a template of the agreement with Imagine Focus

Imaginefocus.com
Letter of Understanding
This is agreement is between                                , Personal Coach,
and (print your name) .
This agreement will begin on                   and will be in effect for an initial term
of and will end on .
Fees
Fees are set for a monthly term of $ per month or for a session fee of $       
per session. This is based on an average session of Forty-Five or Ninety minutes and
Two or Three sessions per month.
Included in this fee are emails between the coach and client, such as to report
successes or issues that may be of a high priority that could not wait until the next
session.
Also included is preparation time required for your coaching program and follow-up
investigation and reporting time your coach may use to further enhance your program.
Monthly fees are due and payable by the day of each month in advance. GST and
other appropriate taxes are included in the Monthly Fee.
Coach
• I pledge to honour the power of the coach/client relationship and give it the respect
and honesty it deserves.
• I will exercise the highest degree of professionalism, integrity, and honesty.
• I follow the Code of Ethics of the International Coaching Federation.
• I will diligently respect your confidentiality at the level agreed upon.
• I am committed to your success and will follow your agenda always.
• I have as a priority the intention to welcome and integrate you into a coaching
environment that is fulfilling, empowering, and compassionately efficient.
• I will forward any required documents and information to you in a timely manner.
• I pledge to reflect and model the joy and humour of life in our relationship.
I understand what I have read above and had any questions answered to my
satisfaction.
Client Signature:
Coach’s signature:

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